Store Manager

Where

Indianapolis, IN

What you'll be doing

Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results. Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager): minimum of 2 nights per week. Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday). Follow the playbook and the weekly walk processes to develop and prioritize action plans with timely follow up. Execute customer focused strategies, policies and programs as measured by customer satisfaction, survey data and verbatim comments. Select, develop and manage performance of individuals and team, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results. Attract, hire and on-board store staff as measured by appropriate performance scorecard, retention and new hire survey results. Execute the client (brand/business) plan consistently across all departments and provide ongoing fact based feedback. Consistently deliver acceptable compliance scores as measured by district manager in the standards based store visit & client commitment tools. Focus and invest time on customer facing activities and processes. Ensure the store is operationally certified and every associate is certified to do his/her job. Monitor and proactively address outliers, e.g., customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards. Embed the company return policy and pledge of fairness. Create and maintain a culture of winning that resonates with associates.

What your background should be

Minimum of five (5) years experience in retail or equivalent industry experience preferred. Extensive knowledge of store merchandising, operations, and retail management practices and procedures. Strong leadership and organizational skills. Availability to work during critical retail timeframes including Fridays, Saturdays, Sundays and holidays. Ability to analyze information, identify root causes and develop/implement approved solutions. Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers. Experience selecting, assessing, coaching and developing associates, preferably in a retail environment. Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results.

Required Schooling / Training

Bachelor degree or equivalent

Who is the client company

The company provides retail/shopping service.

If you are interested in this position, send your resume to apply@kochdavis.com