Sr. Technical Desktop Analyst
Where
- Reston, VA
What you'll be doing
- Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products. Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance. Communicates and escalates incidents and requests beyond scope of ability to senior service resources. Logs and tracks incidents and requests; reviews incident and requests tracking databases. Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted. Investigates hardware problems and performs minor system hardware and communication connection repairs. Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction. Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance. Aids and trains users on proper use of division and/or facility technology. Mentors and trains division technical analysts. Participates in facility-based IT project planning, as needed. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. Adheres to code of conduct and mission & value statement. Performs other duties as assigned.
What your background should be
- Two years of broad technical experience required. Basic certification in cisco equipment or microsoft products is highly desirable. Valid state driving license and proof of auto insurance. Demonstrates broad knowledge of technology and solutions. Proactively manages resources and priorities workload. Demonstrated ability to multi-task; Possesses strong analytical skills. Demonstrated customer orientation; strength in analytical, math, and reasoning skills. Effectively communicates verbally and in writing. Demonstrated proficiency in microsoft office applications.
Required Schooling / Training
- Bachelor degree in information systems or healthcare related field is preferred
Who is the client company
- This is an American for-profit operator of health care facilities.
- If you are interested in this position, send your resume to apply@kochdavis.com
