Account Manager

Where

Austin, TX

What you'll be doing

As an account manager you are responsible for the overall cleanliness, sanitation and security of the assigned buildings. You are responsible for successfully coordinating all work activities of janitorial personnel. You must also have the ability to supervise, direct and develop supervisors and hourly employees in accordance with company guidelines and to ensure customer satisfaction through high quality standards, while maintaining an environment that is safe and equitable. In the account manager role you would be responsible for assigning duties, inspecting work, and investigating complaints regarding janitorial services and take immediate corrective action. You would secure and assure that all equipment is maintained and in working order. You would also make sure buildings have sufficient janitorial supplies and take periodic inventories of supplies and materials. You would train, discipline, and recommend dismissals of employees. Account managers act as liaison between building occupants or administrators and supervisors, so it is imperative that you are able to effectively communicate all directives from managers, building occupants and administrators to janitorial staff. Communicate between various shifts to ensure applicable completion of tasks. Trains workers in janitorial methods and procedures and proper operation of equipment. Issues janitorial supplies and equipment to workers to ensure quality and timely delivery of services. Daily inspection and follow through on all assignments, directives and projects to ensure task completion. Cross train and develop personnel for multiple positions. Be able to understand chemical usage, and train supervisors on correct dilution of chemicals. Weekly staff reports and inspections to general manager - this includes reporting of all issues, recommendations and task documents. Meet with directors weekly to review task completion and future projects. Secure building after completion of work. Be able to create and foster a working environment, where safety is first and always.

What your background should be

One to two years as supervisor in housekeeping or service-related field with high customer contact required. Strong work ethic, intense drive, and initiative for quality and customer service. Excellent written and oral communication skills. Excellent listening and empathy skills. Excellent problem-solving skills both one-on-one and in group situations. Ability to utilize a participative approach to managing staff. Understanding of budgeting processes and awareness of profit and loss concepts. Excellent administrative and organizational skills and an ability to prioritize.

Required Schooling / Training

Not specified

Who is the client company

This is a foodservice management and support services company.

If you are interested in this position, send your resume to apply@kochdavis.com