Help Desk Analyst

What you'll be doing: Resolve both hardware and software related problems via the telephone. Accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. Maintain service excellence principles. Prepare and submit status reports to supervisor as required. S/he will perform other duties as assigned.

What your background should be: 3 years of help desk experience. Must have knowledge of window XP, vista, 7, 8. Strong verbal and written communication skill. Proficient in microsoft office products. Excellent troubleshooting skills.

Who is the client company: The company is a leading provider of IT professionals on a project and full time basis for initiatives ranging from web development and systems integration to network security and technical support.; If you are interested in this position, send your resume to apply@kochdavis.com