Credit Consultant

What you'll be doing: The responsibility is to collect revenue owed from residential customer and to assist with basic billing inquiry. Providing superior customer service and building a customer loyalty base. Collect on an account when the customer get a past due notice and consult with that customer, selling them on the importance of paying their bill. Conflict resolution and negotiation skill will be utilized on a daily basis. Receive inbound call from residential customer for collection, payment arrangement, and billing inquiry. Meet established collection objectives monthly. Use various computer system screen simultaneously. Build and maintain strong customer rapport. Consult, multi task, and problem solve with the customer. Perfect the customer experience by providing excellent service on every call.

What your background should be: Previous collection and call center experience. Strong communication skill written and verbal preferred. Multi tasking and problem solving skill. Good listening skill are necessary for consultative collection and to negotiate solution that benefit the company and the customer. Outstanding customer service skill.

Who is the client company: The client provides communications and data services to residential, business, governmental and wholesale customers.; If you are interested in this position, send your resume to apply@kochdavis.com