Customer Service Consultant

Where

Rocklin, CA

What you'll be doing

Deliver a superior customer experience. Demonstrate exemplary customer service skills in every interaction. Manage customer inquiries by providing product information and processing orders. Ensure timely, one-call resolution with customers. Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment. Effectively de-escalate customer issues using empathy and conflict resolution skills. Ability to identify and report any critical or reoccurring customer service issues to supervisor. Utilize suggestive sales techniques to meet established targets. Work in a team focused environment. Flex and adapt to rapid change. Demonstrate professional communication. Demonstrate motivation by identifying personal strengths and opportunities in partnership with supervisor to develop career enhancing skills.

What your background should be

Strong PC skills including internet and windows-based applications. Knowledge of apparel and fashion terminology. Strong verbal communication skills. Minimum 6 months of customer service and sales experience.

Required Schooling / Training

High school diploma

Who is the client company

This is an American multinational clothing and accessories retailer company.

If you are interested in this position, send your resume to apply@kochdavis.com