Leasing Consultants

Where

Tempe, AZ

What you'll be doing

The leasing consultants provides exceptional customer service by responding quickly and courteously to resident concerns and questions, taking prompt actions to solve problems, and documenting and conveying resident requests for maintenance to the maintenance staff. The candidate performs all tasks related to renting apartments including generating traffic, handling telephone inquiries, greeting prospective residents in person, touring prospective residents throughout the apartment community, demonstrating model apartments and qualifying prospects, and closing the sale by obtaining a lease application and deposit. S/he processes rental applications by verifying rental history, bank account information, and employment. The incumbent provides verified information (and any questionable data or concerns) with the rental applications to the community managers for approvals or denial based on sites qualifying criteria. Notifies prospective residents whether rental applications approved or denied and schedules move-in when appropriate. The applicant maintains information about competitors pricing, specials, and amenities. Prior to opening the leasing office daily, prepares the model for show, inspects the prospect tour routes and amenities, turns on appropriate lighting, provides refreshments, cleans and freshens offices and restrooms, and ensures all sales tools and forms are ready and available for use. Accurately records all prospective resident activity daily on the appropriate forms (i.e. welcome cards, activity sheet, morning reports, etc.). This position adheres to all company and site policies and procedures according to the sales manual, employee handbook, general administrative procedures (GAP) book, and safety manual. Complies with the legal policies and procedures, and promotes and ensures compliance with fair housing laws and other industry-related federal, state, and local laws. Reviews resident notices to vacate and advises residents of their responsibilities, completes all administrative documentation for the move-out process, updates resident records as necessary. The role performs other duties as assigned.

What your background should be

Qualified candidate must have to maintain an average closing ratio of at least 30%. The role with prior experience in a customer service or sales positions a plus. The incumbent should have good verbal communication skills, proficiency in customer service and sales, and excellent interpersonal skills, and the ability to interact effectively with persons of diverse social, cultural, and ethnic backgrounds. S/he should have the ability to communicate and maintain good relationships with home office employees, residents and site employees and must be able to participate in all mandatory training programs. The applicant may be required to inspect sharp apartments, create mini-models, and utilize other merchandising techniques to improve the sale ability of the vacant apartments.

Required Schooling / Training

High school diploma, GED, or additional equivalent experience

Who is the client company

Concern about property management,leasing and real estate services

If you are interested in this position, send your resume to apply@kochdavis.com