Customer Service Representative

Where

Oxford, OH

What you'll be doing

The customer service representative is responsible to provide exceptional service and support to customers. The candidate will maintain relationship well to all levels of employees and management and is able to build appropriate and effective relationships. Complete transactions accurately and in a timely manner on both new and existing accounts. Ensure all required documentation is included in each customers file. Information must be accurate and complete. Ensure integrity of all customer files/documentation information. S/he will recommend and sell products and services to meet customer needs. The incumbent will understand the features and benefits of the new and current products so s/he can assist with the company marketing and sales initiatives. Maintain control of all current products (i.e. prepaid visa, money orders, checks, and titles). Assist with collecting past due, NSF, and write offs. Handle all incoming and outgoing calls in a professional, customer-oriented manner. Maintain accurate cash controls while performing daily balance customer transactions. This position will adhere to all company policy, procedures, and directives to ensure the safety of customers and employees. Assist with marketing, staffing, and bank transaction responsibilities within the division. Oversee center operations when management is not present; which will involve opening and closing procedures. Ensure that, all federal, state, and local laws followed.

What your background should be

Qualified candidate with cash handling and computer experience required. Experience in banking/collections/retail industry preferred. Title lending sales strongly preferred. S/he must have exceptional customer service and sales skills. The incumbent must have a valid driving license.

Required Schooling / Training

High school diploma or equivalent preferred.

Who is the client company

This is one of the largest providers of the non-bank cash advance services company in the United States.

If you are interested in this position, send your resume to apply@kochdavis.com