Customer Service Associate

Where

Warren, OH

What you'll be doing

As a customer service associate, the candidate will be part of successful and growing retail banking organization. Customer service associate will be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. The candidate will gain the satisfaction of knowing that you are meeting customer needs by providing personable, quick service. This position reports to the branch manager. In a typical banking day, candidate will enjoy a high level of customer contact, and she/he will draw upon own product knowledge, cash handling experience, and service training. Every day will be different, and the responsible person will spend some time on the teller line and other times at a sales and service desk. The ideal person with colleagues will count upon your ability to convey features of company products to customers and then refer to the appropriate branch professional for further assistance. This position is committed to leadership, so candidate will be backed by state of the industry software, call desk support, and training resources. The incumbent will have the prestige, security and room to grow offered by a large company and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team oriented environment.

What your background should be

The applicant should have at least 2 years of customer service experience in financial services, sales or retail industry. Some cash handling experience is required. Prior experience in being evaluated by customers is preferred. She/he must have ability to multitask, excellent interpersonal skills and professional manner. The candidate must have strong written and verbal communication skills; computer skills to include ability to work in windows based applications. The incumbent has able to lift heavy coin as well as stand on feet for a long period of time; able to work evenings and weekends depending on branch needs is required.

Required Schooling / Training

High school diploma, GED or equivalent is required.

Who is the client company

The client company is one of the largest diversified financial services organizations in United States.

If you are interested in this position, send your resume to apply@kochdavis.com