Business Programs Rolex
Where
- Redmond, WA
What you'll be doing
- The client company is looking for a director, account delivery & relationship management role owner to drive the multi-year role strategy and processes for account delivery lead roles across the enterprise services field. In this position candidate will identify, analyze, prioritize and resolve issues to simplify and improve the productivity of key support roles in the delivery and relationship management discipline. The successful candidate focus will be on the newly created roles of account delivery manager, account delivery executive and the existing delivery management manager role. The individual will be responsible for consulting with field and HQ leaders across enterprise services, focusing on defining and driving future state for these roles in alignment with a new field delivery model for the future of services. The incumbent will seek to understand company business requirements, constraints and aspirations and in return identify the best means to achieve those aspirations through role excellence. Role owner is responsible for maintaining and improving role productivity and driving role strategy in the service organization. The role owner responsible for the ADM, ADE and DMM standard titles will define and drive critical improvements for these roles and be a thought leader for the delivery and relationship management discipline. Identify and actively engage with services field and HQ leadership stakeholders, lead ADM, ADE and DMM field advisory councils made up of global representatives in role and also lead subject matter expert panels in project based assignments. S/he will ensure alignment of global role taxonomy with services strategy by recommending role changes as appropriate. The individual has to develop globally consistent role commitments and accountabilities and provide associated requirements for tool or report improvements.
What your background should be
- The incumbent should have minimum 10 years of experience in the support or professional services industry and a minimum 5 years of experience managing complex projects and programs. The ideal candidate has worked as a CPM, DMM, program manager or engagement manager for several years and has a passion for broad, programmatic impact on the global role communities. This position has offered international travel up to 20%. The candidate must have PMP, PRINCE or equivalent project management certification.
Required Schooling / Training
- Bachelor degree or equivalent.
Who is the client company
- This is an American multinational technology company.
- If you are interested in this position, send your resume to apply@kochdavis.com
