Relationship Banker

Where

Aberdeen, MD

What you'll be doing

Support branch in achieving its customer retention, acquisition and growth goals. Support will include achieving personal sales goals (including Insurance revenue if appropriate), proactively reaching out to customers in assigned A/B customer portfolio, as well as participating in branch sales promotions. Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues to the next level supervisor. Follow-up with issues as required, and convert servicing situations in sales/referral opportunities. Follow consumer guidelines for accuracy and proper new account handling and exception processing. Accurately and efficiently process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments and check cashing. Verify endorsements, place holds and disburse cash. Issue receipts for transactions processed and balance daily work. Adhere to all procedures stated in the teller difference policy and follow up with current gain/loss ticket documentation. Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.

What your background should be

Excellent communication and interpersonal skills. Proven ability to demonstrate exceptional customer service. Minimum of two year in retail sales, call center, customer service, or telesales position. Well organized individual with time management and prioritization skills. Demonstrated financial services product knowledge.

Required Schooling / Training

Associate degree

Who is the client company

Concern about financial services.

If you are interested in this position, send your resume to apply@kochdavis.com