Retail Customer Service Representative

Where

Coralville, IA

What you'll be doing

The primary responsibility of this position is to provide exceptional customer service to individuals visiting the company store. As a member of the store team, the incumbent should strive toward helping the store achieve its financial and customer service goals. Engage actively with customers and provide world class customer service. The responsible person will provide exceptional customer service to individual visiting the store, including greeting customers and assessing their needs. S/he has to exhibit quality customer service from greeting point through departure; ensuring that all aspects of customers needs are met and that every customer has a positive experience. The candidate is accountable to answer phones and respond to customer inquiries in a timely manner. Other duties include service activations, processing ESN (electronic serial number) changes and bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades; ensure that all appropriate documentation and data entry is complete. The individual will assist in the administrative functions of the store, including cash management and asset protection of store inventory. Reconcile cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedures. Perform reporting functions as required.

What your background should be

Minimum 1 year of customer service experience in retail sales or operations. Must have well developed conversational and listening skills. Strong organizational, communication and problem solving skills is required. Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion. Basic computer literacy is also required.

Required Schooling / Training

High school diploma or equivalent; some college degree preferred.

Who is the client company

Concern about wireless technology and telecommunications services.

If you are interested in this position, send your resume to apply@kochdavis.com