Call Center Representative

What you'll be doing: Address customer inquiries that come to the company through the toll-free number, or calls initiated through outbound phone dialer. Protect customer information in accordance with state and federal pharmacy laws including HIPAA law (privacy and payment laws-PCI) and corporation standards. Conduct all tasks with accuracy and in a customer first manner consistent with corporate policies. Professionally resolve and manage difficult customer situations. Maintain and sustain established call center metrics. Serve as a liaison between the company and the customer (both internal and external). Problem-solve with a goal of first contact resolution. Keep leads and supervisors updated on consumer concerns and trends in product complaints. Frequent contact with divisions, stores and customers regarding payment procedures. Must be able to perform the essential functions of this position with or without reasonable accommodation.

What your background should be: Knowledge of Microsoft Word and Excel. Strong written and verbal communication skills with the ability to effectively communicate information to customers. Ability to organize and prioritize a variety of tasks/projects. Ability to work independently. Strong attention to detail. Ability to maintain composure during stressful situations. Must be available to work different shifts as well as rotating weekends per the needs of the business. This may include working weekends as part of a standard work schedule. Ability to maintain a high degree of confidentiality. Desired previous job experience. Ability to type 35-40 wpm. Customer call center experience.

Who is the client company: This is one of the largest general retailer company in United States.; If you are interested in this position, send your resume to apply@kochdavis.com