Dispatcher

Where

Stockton, CA

What you'll be doing

Assign work, vehicle and on-board equipment to operators and maintain check-out logs. Assign stand-by or extraboard operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and emergency situations. Review pre-trip inspections and reassign vehicles as necessary for safety defects and out of service conditions. Maintain attendance log for operators and other appropriate staff. Assign vehicles giving consideration to preventive maintenance schedules and capacity needs. Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary. Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance. Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate. Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations. Reconcile trip manifests by operators. Secure all equipment issued to operators at pull out upon check-in. Provide assistance to passengers in using the service as well as when inquiring about individual trip status. Document accurately and appropriately daily events related to service. Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible. Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees. Communicate effectively with operations staff regarding scheduling or passenger issues. Open and close facility depending upon work shift. Maintain professional demeanor and appearance. Maintain attendance within policy. Handle multiple tasks accurately and effectively in a fast paced environment.

What your background should be

Previous data entry, dispatch, customer service experience, must be able to obtain class B license. Strong customer service skills. Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package. Ability to read, write and speak clearly the English language basic knowledge of Spanish may be required depending on contract location and requirements. Able to use multi-line phone system and handle multiple tasks concurrently. Ability to adapt and remain flexible in a dynamic environment.

Required Schooling / Training

High School Diploma

Who is the client company

Concern about transportation/trucking/railroad services.

If you are interested in this position, send your resume to apply@kochdavis.com