Dispatch Operations Specialist
Where
- West Palm Beach, FL
What you'll be doing
- Responsible for providing basic support of all scheduled work orders in the field to increase efficiency and meet work order fulfillment. Provides support for inbound calls from technicians related to sales and basic changes required on work orders. Acts as a liaison between the customer service department and technicians. Inputs and retrieves subscriber account data and makes notations as needed. Promotes and recommends company products and services based upon a technicians needs during up-selling of a customer. Runs basic reports for fulfillment operation. Fields sales calls from installers and service technicians, assisting with up-sells and administrative duties. Maintains daily operational records which include account credits, escalation of issues, and referral requests.
What your background should be
- Must be able to work nights and weekends, variable schedule and overtime as necessary. Generally requires 0-2 years related experience.
Required Schooling / Training
- High School
Who is the client company
- This company is one of the largest cable provider.
- If you are interested in this position, send your resume to apply@kochdavis.com
