Store Associate

Where

California City, CA

What you'll be doing

Identify opportunities to generate sales by consistently applying the customer interaction process (CIP). Deliver product and service solutions by providing education and support on company products and services. Place orders and schedule appointments. Maintain strong knowledge of all products, pricing plans, promotions and service features for company, as well as company competitors. Educate and engage customers through product demonstrations. Provide prompt and courteous customer service. Respond to customer issues according to established company policies. Troubleshoot, diagnose and resolve customer inquiries. Accurately enter all required information into the system and complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines. Perform customer payment functions consistent with all cash handling policies and procedures. Process billing adjustments on customer accounts. Complete all aspects of opening and closing the store in accordance with established procedures. Receive issue and track customer equipment and assist with inventory maintenance. Maintain store appearance and provide a consistently professional and welcoming atmosphere for customers. Consistently demonstrate adherence to all the company and store policies and procedures.

What your background should be

1-3 years customer service experience. Knowledge of latest technology and devices. Valid driving license and ability to meet company motor vehicle requirements. Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone and by written communications in a clear, straight forward and professional manner. Possess a self-motivated, competitive spirit and desire to exceed sales goals. Carry a positive and professional demean or detailed oriented and a good problem solver. Basic math skills. Knowledge and ability to use computer and software applications. Accurately handle payment transactions. Handle multiple tasks in a fast-paced team environment. Prioritize, organize effectively and work independently.

Required Schooling / Training

High school diploma or equivalent.

Who is the client company

This is an American cable telecommunications company.

If you are interested in this position, send your resume to apply@kochdavis.com