Call Center Representative

Where

Iowa City, IA

What you'll be doing

Answers complex calls, performs research, processes more complex customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls. Asks appropriate questions and serves as a resource of information when attempting to retain existing business. Enters all information related to the call for tracking and reporting purposes. This position may offer and explain other lines of business to existing customers and transfers to appropriate individual as necessary. Develops relationships with both internal and external customers. Elevates reoccurring issues to management.

What your background should be

Customer service or sales experience preferred. 2-3 years of customer service or sales experience required or relevant experience. Excellent written and verbal communication skills to effectively interact with customers. Excellent organizational and time-management skills to handle multiple tasks. Detail oriented to ensure accuracy. Above average problem solving skills to resolve customer service issues. Basic computer skills and the ability to navigate through multiple systems without assistance. Appropriate license must be obtained if necessary for position. License required could include property and casualty, personal lines, or life & health.

Required Schooling / Training

High school diploma required and college degree preferred.

Who is the client company

This is an American global human resource and related financial services consulting firm.

If you are interested in this position, send your resume to apply@kochdavis.com