Customer Service Representative

Where

Bismarck, ND

What you'll be doing

Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers service or billing complaints; check to ensure that appropriate changes were made to resolve customers problems. Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action. Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes. Respond to product inquiries from customers. Solicit sale of new or additional services or products.

What your background should be

A minimum of one experience in customer service call center environment required. Experience in food service distribution desirable. Excellent verbal communication skills and problem resolution ability required. Should be familiar with Microsoft Office products (e.g., Word, Excel, Access, Outlook).

Required Schooling / Training

High school diploma or equivalent required, college degree desirable.

Who is the client company

This is a food companies and one of the leading distributors.

If you are interested in this position, send your resume to apply@kochdavis.com