Front Office Manager

Where

Cape May, NJ

What you'll be doing

Responsible for the hiring, training and direction of all department employees. Ensure that all front office quality standards are complied with and that policies and procedures are consistently followed. Responsible for monitoring pms system and other interfaces to be certain that are functioning properly and in good working order. Maintain contact with service providers and emergency telephone numbers. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Supervise the activities and the service levels of the telecommunications and valet department. Ensure efficient guest registration, check-in/out and telephone service. Interact with guests as needed; resolve all complaints in a timely and professional manner. Accountable for making sure that all front desk agents process credit cards and cash transactions accurately. Ensure that all deposits are handled correctly. Follow through with all messages and faxes to be certain that are delivered on a timely basis. Maintain par inventory of all front office supplies. Ensure that the dress code is complied with at all times. Identify strengthens and weakness of front desk operations and ensure timely completion of performance appraisals. Attend regular department meeting and update front staff with current communications bulletins. Organize front desk reference information to ensure that clerks have at their disposal current activities and events in the community. Maintain a neat and efficient office environment. Other duties as assigned.

What your background should be

Two to four years experience in front office/housekeeping/guest services, including at least two years supervisory experience required. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with employee acting as team leader. Must possess basic computer skills, experience with Maestro preferred. Extensive knowledge of the hotel, its services and facilities.

Required Schooling / Training

Bachelor degree preferred.

Who is the client company

Concern about collection of luxury hotels, inns and cottages services.

If you are interested in this position, send your resume to apply@kochdavis.com