Customer Account Manager

Where

Lisle, IL

What you'll be doing

The customer account manager position is responsible for managing customer claims, pends and deductions within their assigned territory. The position requires effective business partnering with CD, finance and customers to reduce pends and deductions and resolve the related issues. The CAM must provide proactive and sustainable solutions leading to improving processes and delivering desired claim and deductions goals. Develop, build & improve direct customer contacts relevant to payments and deductions. Collaborate with account owners, customers and AFS liaison to optimize respective claim and payment processes. Develop, issue & manage relevant KPIs to influence continuous improvements. Develop integrated & sustainable ways of working with CD and CD finance to implement and enforce effective and efficient policies related to contract creation, claim submission and ways of working.

What your background should be

Minimum 3 years of customer service related experience required. Strong proficiency in Microsoft Office skills required. Expert knowledge of contract pro & SAP functionality preferred. Team oriented effective communication thorough understanding of business strategy and CD structure. Adept at analyzing problems, determining root causes and initiating corrective action.

Required Schooling / Training

Bachelor degree in marketing, finance, accounting, computer science, business, or related field required.

Who is the client company

This company provides nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life.

If you are interested in this position, send your resume to apply@kochdavis.com