Customer Service Representative

Where

Orange, CA

What you'll be doing

Processing member and/or provider information, answering member questions, referring issues to health networks and/or making recommendations for further contacts within the company. Documents information via the facets computer system. Verify member eligibility for providers. Function efficiently and productively in a high volume telephone call center. Maintain departmental productivity standards. Provide follow-up assistance as needed. Route escalated calls to the appropriate member liaison or supervisor. Adhere to departmental policies and procedures. Assist data entry and other departments with special projects as needed. Other duties as assigned by management.

What your background should be

Establish and maintain effective interpersonal relationships with members, coworkers and the public. Function efficiently and productively in a high volume telephone call center. Understand and follow oral and written directions. Hear and speak well enough to converse on the telephone and in person. Stand and/or sit for extended periods of time. Perform work requiring repetitive use of hands, arms or shoulders (e.g. keyboarding, typing, etc). Speak, understand, read and/or write a second language in addition to English may be required for some assignments.

Required Schooling / Training

Not specified

Who is the client company

This is quality health care for orange county; health and wellness community.

If you are interested in this position, send your resume to apply@kochdavis.com