Service Coordinator

What you'll be doing: Coordinates service resources. Assigns team members to project schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability. Inputs project location to system. Generates work order documents, dispatches technicians, and notifies customers. Responsible for customer interaction/satisfaction interacts and communicates with all project managers and HVAC field technician supervisor to assign/dispatch controls technicians and HVAC technicians. Coordinates operations interaction with the parts department and acquisition, as necessary. Reviews project paperwork, complete calls, and forwards project paperwork to project administrators. Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests. Logs service start-up and service work requirements in job tracking system. Responsible for generating, interpreting, and printing various assigned reports. Flexibility to work overtime/weekends, as required.

What your background should be: Previous experience dispatching service technicians or 5 years of experience in a fast-paced office environment is strongly preferred. Proven experience-prioritizing tasks in order to meet tight deadlines within a high-paced environment. Proactive approach with a willingness to work independently as well as part of a team. Must have excellent customer service skills-need to be extremely comfortable and effective on the phone. Must be organized with the ability to multi-task and prioritize daily interruptions. Strong written and verbal communication skills, with in depth knowledge of word, excel, outlook, and windows. Familiarity with the operation of energy management systems, HVAC systems and/or temperature controls preferred.

Who is the client company: This is an Irish global diversified industrial company.; If you are interested in this position, send your resume to apply@kochdavis.com