Delivery Coordinator

Where

Omaha, NE

What you'll be doing

Audit all delivery route sheets to identify any problems with inventory. Use the POPS system to run a delivery exceptions report for each delivery date. Use the POPS system to resolve problems with any unfilled orders. Contact receiving department, merchandising and local vendors to get orders filled. Forward all filled orders to the delivery prep leads, and contact any customers whose orders are not filled to notify them of the delay. Resolve any questions concerning inventory; assist merchandisers, delivery output coordinators (DOCs), customer service, sales people, dock staff and any internal customer with inventory questions. Assist and direct the delivery service providers, including management, office staff and delivery teams. Advise internal customers on necessary actions. Provide research and knowledge to all internal customers using POPS and personal knowledge. Assist with the nationwide delivery process when necessary and as assigned by management. Dispatch messages to delivery drivers as quickly as possible. Make late calls to customers when delivery drivers fall out of the two-hour time frame given to customers. Print all delivery route tickets and assign each to the corresponding prep bay. Resolve problems with route tickets for DOCs and re-pick product for DOCs and shop staff. Print and distribute necessary reports and route tickets for internal customers. Thorough knowledge of paper flow and department functions.

What your background should be

1-2 years of office/clerical related experience which included customer relations responsibility and problem resolution. Ability to work night, weekend and/or early morning hours based on business needs. Knowledge of computers and basic computer usage preferred. Frequent standing, walking, sitting, talking and hearing. 18 years of age or older.

Required Schooling / Training

High school diploma/G.E.D.

Who is the client company

The largest home furnishing store in North America selling furniture, flooring, appliances and electronics.

If you are interested in this position, send your resume to apply@kochdavis.com