Network Operations Service Delivery Manager

What you'll be doing: Manages the MSP for network services manage the MSP with the pursuit of implementing initiatives, resolving problems, and improving performance. Lead root cause analysis activities from operations perspective. Provide technical leadership and guidance for network operations MSP. Identifies, diagnoses, and resolves network problems supports network and computing infrastructure. Monitor and measure SLAs with MSP. Develop and monitor KPIs. Manages and monitors the ticket queue. Develop and maintain network documentation including diagrams and documenting processes and procedures. Monitors availability/system performance and implements performance tuning. Strong analytical abilities and professional office experience needed. Works closely with other departments/organizations and collaborating with other IT staff for day to day operations and project work.

What your background should be: 5-7 years of relevant work experience. Current CCNA, CCNP or higher desired. Strong Cisco router/switching, IOS background- 6500/VSS experience desired. Experience with Cisco unified wireless. WAN technologies, T1 T3 MPLS. Strong vendor management skills. Packet capture/analysis and VOIP experience. Strong routing protocol understanding, Routing Troubleshooting (BGP, EIGRP, Static).

Who is the client company: This is a biotechnology company.; If you are interested in this position, send your resume to apply@kochdavis.com