Bilingual Loan Processor Trainee

What you'll be doing: The bi-lingual loan processor guides customers through the entire home financing event through to closing. Processors translate and coordinate event logistics, such as fulfilling investor loan requirements and scheduled events as relate to home financing. Quotes and locks interest rates, runs sales concessions in competitive situations. Sets appropriate customer expectations to meet turnaround times on the receipt of the application package and trailing documents. Works with internal departments to meet the customers needs (i.e. Sales, Processing and Scenario Underwriting). Acts as the advocate for the customer by answering phone calls and emails, interpreting problems, providing support, keeping track of issues and resolutions and using the system and support departments to resolve recurrent problems. Manages inbound and outbound communications with customers and third party stakeholders. Builds and maintains positive working relationships with third party stakeholders. Responsible to close a predetermined amount of loans per month. Consistently maintains a predetermined registration to closing conversion percentage. Effectively manages a predetermined pipeline within a specified training period.

What your background should be: 12 plus months of experience in a mortgage operations position or 3 years of successful experience in a position managing client relationships, preferably in the financial services industry. Must possess Spanish/English bilingual skills and be able to speak and write proficiently in both languages and must be willing to use these skills as required to meet business needs. Must have previous experience with client contact over the phone.

Who is the client company: This is an American financial services corporation.; If you are interested in this position, send your resume to apply@kochdavis.com