Guest Services Supervisor

Where

Charleston, SC

What you'll be doing

Responsible for daily operation of guest service shift. Plan daily short term front and back of house guest service operations; provide proper guest check-in, check-out procedures, analyze reports as required, communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements. Maintain positive customer and associate relationships. Interact with owners, guests, associates, answer inquiries, questions, and resolve possible satisfaction opportunities, train, develop and coach associates to resolve guest opportunities; utilize a hands on approach with associates on technical and soft skill customer service approaches. Ensure compliance with internal audit, quality assurance and loss prevention. Maintain regional & departmental operating procedures to improve guest satisfaction and quality service scores. Assist guest services management to coordinate and verify guest reservation information. Other duties as assigned.

What your background should be

2 year of supervisory experience or management. 2 years of hotel, timeshare or hospitality service experience. Working knowledge of company reporting and associate timekeeping systems. Comprehension and literacy for analyzing reports. Working knowledge of various computer software programs. Basic working knowledge of property management systems. Must have valid driving license. CPR certified a preference.

Required Schooling / Training

High school diploma, 2 years post-high school education or equivalent experience.

Who is the client company

Concern about resorts and hospitality services.

If you are interested in this position, send your resume to apply@kochdavis.com