Help Desk Specialist Staff

Where

Washington, DC

What you'll be doing

Maintains history records and related problems documentation. Provides input as requested to meet metrics and reporting requirements including details about the support requests received the nature of the requests, actions to resolve requests, trouble calls and final resolution status. Provides the client with ad hoc reports on demand as well as modified existing reports. Responsible for project management, project lead, remedy administrators or developers interactions with customers are done through email, telephone and instant messaging. Perform all other duties as assigned.

What your background should be

Should have 2 to 3 years of experience using help desk ticketing systems. At least 2 years of experience working directly with BMC remedy software (versions 7.1 and 7.6) and others. Must have two to four years of related experience in computer hardware, software, networking systems and in the set-up, configuration, use and trouble shooting of computer systems.

Required Schooling / Training

Bachelor degree in computer science or related field or equivalent.

Who is the client company

The client company is a leading provider of innovative technologies and solutions.

If you are interested in this position, send your resume to apply@kochdavis.com