Dispatcher for Commercial Driver

What you'll be doing: Dispatches drivers to calls as received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response. Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day. Fields incoming calls and e-mails from customer service and sales department. Manages requests for pick-up or container delivery and ensuring same-day service. Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Ensures same-day service on missed pick-ups by coordinating driver movement in the field. Records and documents information from drivers and distributes to appropriate departments. Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.

What your background should be: Minimum 6 months of related work experience is required. Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment. Certificates, licenses, registrations or other requirements. Computer skills with ability to handle multiple programs and systems. Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices. Must have the desire and ability to learn management proprietary software applications.

Who is the client company: Concern about environmental solutions services.; If you are interested in this position, send your resume to apply@kochdavis.com