Customer Success Manager

What you'll be doing: Ensure smooth handoffs from sales to client solutions and from client solutions to customer success. Provide coaching and education to improve adoption of the company products by each and every customer. Conduct regular customer reviews to identify areas of strength and areas for improvement. Deliver best practices to customers to help improve their overall customer success and the value that company brings. Build value-based relationships with customers ensuring that remain company customers. Building relationships beyond the day-to-day customer contact to ensure engagement across the organization. Transparently report and track customers through the loyalty touch-point process. Bring intelligent product feedback and recommendations from customers back to the company. Perform other duties as assigned.

What your background should be: Minimum 3+ years of relevant experience. Experience with Salesforce or other force.com platforms. Proficient in Microsoft Office software. Prior experience in closing sales deals at the executive level a plus. Prior experience in customer success or equivalent history of increasing customer satisfaction, adoption, and retention. Proven ability to drive continuous value of products. Familiarity working with clients of all sizes.

Who is the client company: This company helps hotels; improves the guest experience pre-during and post stay with mobile and desktop solutions.; If you are interested in this position, send your resume to apply@kochdavis.com