Financial Center Manager

Where

Belmont, MA

What you'll be doing

Drive operations and customer experience metrics by engaging staff on business strategy and performance results. Evaluate key performance indicators to identify opportunities for improvement. Execute risk and service delivery strategy by fostering collaboration between financial center teammates, partners and specialists. Communicate the need to exceed metrics while emphasizing the importance of long-term strategies and goals. Adhere to, enforce and carry out internal and regulatory policies, procedures and processes. Proactively identify and manage risk in business, product and service transactions. Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience. Responsible for choreography of customer traffic. Ensure customers or clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met and help drive overall revenue growth.

What your background should be

A minimum of three years recent experience building, leading, managing and coaching a team. Proven results exceeding goals in a customer-centric, results-driven environment. Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals. Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction. Strong financial and business acumen including experience in leading manager and interpreting financial reports to drive profitability.

Required Schooling / Training

Undergraduate degree.

Who is the client company

This is an American multinational banking and financial services corporation & it is the second largest bank holding company in the United States.

If you are interested in this position, send your resume to apply@kochdavis.com