Channel Account Specialist

Where

Williamsville, NY

What you'll be doing

With a primary focus of building and maintaining relationships with new and existing customers, the channel account specialist is responsible for facilitating the introduction of the vendor or technology capabilities providing educational resources and driving the sale of technical products programs and services. Typically specializes in a single vendor or category that is strategic in focus. The candidate is responsible for growing profitable sales activations and market share of the assigned vendor or category. The incumbent proactively identifies opportunities and collaborates with an account assigned sales associate to lead educational sessions with the customer and close deals. The applicant maintains a detailed understanding of their assigned vendor technology or category segment and its associated key competitive products including life cycles pricing programs and technology advantages and may be required to manage transactions to support vendor and customer needs. This role is also responsible for resolving escalations on moderate to complex functions of order management with speed and accuracy in a fast-paced environment and recognized as being capable of resolving the most complex transactional issues. Generates leads and opportunities for self and sales team members to proactively address and record leads in appropriate pipeline management tools. Consistently achieves short term and long-term sales and market share goals set forth.

What your background should be

The candidate should have minimum 5 years of previous sales/customer service experience (preferably in a related industry) or 4 years of experience with the client company in a sales/customer service capacity equivalent to a channel account specialist (less experience might be considerable for bachelor degree). The applicant should have knowledge of professional effective telephone techniques and customer care. Moderate technical and product knowledge and moderate understanding of company programs products and services is desirable. S/he should be skilled in personal computing.

Required Schooling / Training

High school diploma or equivalent, or bachelor degree preferred.

Who is the client company

This is an American electronics company and information technology distributor. It is one of the world largest wholesale technology products distributors.

If you are interested in this position, send your resume to apply@kochdavis.com