Service Desk Technician

What you'll be doing: Evaluate computer system performance and specifications to determine feasibility of expanding or enhancing computer capabilities. Make recommendations for improvements on computer system. Independently manage the service desk tickets and task and work with supervisor and other IT personnel to prioritize tickets and resolve conflicts. Assist users to resolve computer-related problems, such as inoperative hardware or software, and to use new software or hardware. Refer to vendor knowledge bases, technical journals or manuals, and attends vendor seminars to learn about new computer hardware and software. Document installation or upgrade of new or modified software and hardware. Will complete tasks assigned when physical interaction with PC or user is needed. Perform preliminary troubleshooting on network connectivity issues and works to resolve systemic issues. Independently perform most assignments with instruction as to the general results as expected.

What your background should be: Ability to perform duties with the Windows OS up to Windows 7 and Server 2008 R2. Excellent customer service skills consisting of verbal and written communication with users of diverse disciplines and levels of authority. Must be self-motivated, able to work in a team environment and effective interpersonal skills. Must be available for after hours and offsite support as needed or scheduled for hardware and software related issues. Ability to lift computer monitors and other equipment.

Who is the client company: Concern about program management, planning, design & engineering, systems engineering & technical assistance & IT services.; If you are interested in this position, send your resume to apply@kochdavis.com