Training Consultant

Where

Tulsa, OK

What you'll be doing

Establish and promote an effective adult learning environment, demonstrating confident and engaging presentation skills and classroom facilitation techniques leading to desired training outcomes, including readiness to execute organizational objectives. Provide comprehensive training for new hire employees and refresher training for existing employees. This includes product, process and systems training coupled with effective sales and service skills and communication skills training. Administer assessments, collect and record results during and following training to validate training effectiveness and trainee proficiency level. Provide group and individualized instruction, utilizing the most appropriate method of delivery to ensure mastery of the competencies presented. Continually improve training effectiveness by researching and developing new techniques that cater to successful adult learning. Help facilitate continuous improvement of training through partnership with learning & development (L&D), supervisors and managers. Identify training needs through the attendance at business meetings, staff meetings, or through other formal and informal means, as appropriate. Prepare for training classes, including but not limited to overseeing training calendars, room or equipment preparation, room reservation, gathering sample calls, ensuring appropriate systems and software availability, and arranging for subject matter expert guest speakers.

What your background should be

At least 6 years of experience in facilitating adult-learning programs in a corporate setting, preferably in an insurance call center environment is required. Travel required for both training in remote locations, as well as, to attend work related meetings and training sessions. Candidate must be innovative and creative and possess the skills to identify what motivates consultants and then train to those motivational factors. Proficient use of personal computers and various software applications (i.e. Microsoft Office including Access, Excel, Word & PowerPoint).

Required Schooling / Training

Bachelor degree

Who is the client company

Concern about insurance, annuities, employee benefits, banking and financial services.

If you are interested in this position, send your resume to apply@kochdavis.com