CommOps 2, Fulfillment (FTC)
Where
- Elmhurst, IL
What you'll be doing
- Prioritizes and dispatches service and installation requests. Reschedules and/or assigns jobs to technicians. Monitors daily progress of technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the technicians throughout the day. Inputs data into various databases used for tracking and reporting. Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management tool. Organizes daily workload by managing the day of route, assigning and reassigning work as required. Operates pc to input and retrieve subscriber account data and makes notations as needed in the appropriate workforce management tool. Processes paperwork to issue credits for late appointments as needed. Effectively communicates with field personnel regarding any customer impacting concerns, minimizing the need for future contacts. Provides appointment management, i.e., running late calls to technician, providing estimated time of arrivals, and reschedules with customer. Performs other duties and responsibilities as assigned.
What your background should be
- Must be able to work nights and weekends, variable schedules and overtime as necessary. Generally requires 2-5 years of related experience. Must have regular, consistent and punctual attendance.
Required Schooling / Training
- High school or equivalent.
Who is the client company
- This is an American multinational mass media company and is one of the largest broadcasting and largest cable company in the world.
- If you are interested in this position, send your resume to apply@kochdavis.com
