The peoplesoft hrms support specialist performs operational and tier 3 level support for production applications in a range of business portfolios. Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems. Re-create, analyze, troubleshoot, and provide diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms. Determine root cause of incidents (configuration vs defect). Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents. Install applications in supported environments. Deploy application upgrades and fixes. Respond to automated alerts on the health of systems. Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications. Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status. Adhere to companies guidelines for incident, problem and change management. Effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion. Ensure all work is carried out and documented in accordance with required standards, methods and procedures. Share independence business knowledge; give guidance, training and leadership to team members.
What your background should be
3+ years in application management, development/operational support environment/discipline. Demonstrable knowledge of windows 2003/2008 server o/s. Demonstrable intermediate to advanced knowledge of web platforms such as iis, websphere, etc. Experience with hr and self service peoplesoft modules. In depth knowledge of sqr, unix/linux shell scripting. Experience with peoplesoft 8.9 and 9.0. Experience with f-secure, control-m batch job scheduling tool. General understanding of networking/lan/wan/dmz concepts. In depth knowledge of oracle 10g, 11g databases.
Required Schooling / Training
Bachelor degree in computer science or a related discipline.
Who is the client company
This is a multinational professional services provider company.
If you are interested in this position, send your resume to apply@kochdavis.com
