Sr. Technical Account Manager

What you'll be doing: Maximizes the value of the customers investment in company products and services throughout the end to end customer-lifecycle. The TAM manages the account and it is the customers advocate. Acts as single point of contact for all support requirements as pertain to the assigned customers environment. Ensures effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, account teams, field service personnel, and customers. Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends. Identifies and leads continuous improvement activities in support of customer or internal business processes. Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively. Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness.

What your background should be: 6+ years of enterprise experience with data center technologies. Requires a general understanding of and technical competence in data center technologies. A working knowledge in at least one of the following: Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential. Ability to effectively interact and communicate with senior executive to CxO-level personnel. Excellent presentation, communications, and interpersonal skills.

Who is the client company: The client is an American privately owned multinational computer technology company that develops, sells, repairs and supports computers and related products and services.; If you are interested in this position, send your resume to apply@kochdavis.com