Call Center Representative

Where

Pittsburgh, PA

What you'll be doing

The role of the Call Center Representative will be to offer superior customer service during each customer interaction. This involves following all components of the ECSI call strategy and accurately completing transactions in a timely manner while complying with federal student loan regulatory policies and procedures. The Call Center Representative will be answerable for taking part in team activities to support the ECSI Call Center service initiatives. Answer, investigate and/or initiate actions on customer inquiries efficiently, using all customer access channels. (Phone, web, chat, mail, fax, etc.) Follow-up as required to ensure customer satisfaction. The ideal candidate will fulfill or exceed performance standards for service quality, accuracy and volume. The person will also work with supervisor to set performance goals and agree on performance improvement methods if required.

What your background should be

1 year of experience

Required Schooling / Training

High school diploma

Who is the client company

provides debit, prepaid, and credit card processing, mobile commerce, e-commerce, check processing, payroll services, billing services, marketing services, security technology, lending services and a growing line of industry-specific business facilitation solutions for small to mid-sized merchants and enterprises.

If you are interested in this position, send your resume to apply@kochdavis.com