Call Center Operator

Where

Phoenix, AZ

What you'll be doing

The incumbent will respond telephone calls placed to the Hospital and direct those calls to the correct destination, which are typically a hospital department, an outpatient clinic, an individual or a patient room. This person will answers telephone calls placed to the clinics after hours and records and, as need, dispatch messages to medical staff. It is the task of the Call Center Operator to access information, including worker telephone directories or patient directory, to determine the correct extension to which incoming calls should be transferred. Also the Call Center Operator will attend telephone calls placed to the Hospital in a manner that is friendly, professional, competent, and positive; answers calls within 4 rings 98% of the time.

What your background should be

2 years of experience working in a team environment

Required Schooling / Training

High school diploma

Who is the client company

Provides inpatient, outpatient, trauma and emergency care across more than 70 pediatric subspecialties, the most comprehensive pediatric care available in the state.

If you are interested in this position, send your resume to apply@kochdavis.com