Help Desk Technician

Where

Emeryville, CA

What you'll be doing

As the Help Desk Technician, this individual will effectively and efficiently take charge and provide solutions, ensuring users can continue to be productive within the company. Additional function may involve process improvement projects, in collaboration with the IT team. The Helpdesk Technician will assist Leapfrog's IT department in user support and customer service on company supported computer applications and platforms. The ideal candidate will execute printer maintenance which involve toner changes, paper jam removal, roller replacement, etc. Additionally, the incumbent will respond tech support calls on the hotline and track work orders using Track IT.

What your background should be

3+ years of experience working in a help desk technician role

Required Schooling / Training

Bachelor's degree

Who is the client company

Helps millions of children achieve their potential by delivering best-in-class curriculum through engaging content, fun multimedia learning platforms and toys.

If you are interested in this position, send your resume to apply@kochdavis.com