Dispatcher Combo

What you'll be doing: An individual works with routing specialists, route managers and the service department to optimize routes. Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity. Assign routes and service tickets to appropriate drivers throughout the day and for the next day, close service tickets each day. Handles fields incoming calls and e-mails from customer service and sales department, manages requests for pick-up or container delivery and ensuring same-day service. Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Ensures same-day service on missed pick-ups by coordinating Driver movement in the field. Records and documents information from Drivers and distributes to appropriate departments. Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.

What your background should be: This position required a minimum of 6 months of related work experience. Additional or specialized training in transportation, logistics or similar area of study, customer service experience in a call-center environment preferred. Computer skills with ability to handle multiple programs and systems. Must be able to communicate effectively and professionally via e-mail, telephone and 2 way devices. Must have the desire and ability to learn proprietary software applications using by company.

Who is the client company: The company provides environmental services.; If you are interested in this position, send your resume to apply@kochdavis.com