Residential Appliance Technician

What you'll be doing: This position is responsible for the repair of products in the customer home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers and other home appliances. This position provides timely and quality repairs of customer products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly influence the profitability of the company. Company provides a service van, specialized tools, uniforms, laptop computer, cell telephone and periodic training.

What your background should be: Residential Appliance Technician must work as a dedicated team member to ensure fast, flexible and expert service to every customer. Demonstrate a sense of urgency to meet customer time commitments. Successfully complete all Technician II training elements within required periods. Meet key performance metrics or productivity goals as defined by the business. Provide knowledgeable and courteous repair service. Continuously look for methods to improve business performance and enhance the customer experience. Follow the Value Added Services Process by effectively communicating the benefits to the customer. Provide direction to a Technical Helper, as applicable. Ability to receive truck stock at home, if the company vehicle retained at the technician place of residence or other designated location. Mentor other technicians, as applicable. Maintain truck stock inventory within the prescribed company guidelines and standards. Follow the truck maintenance schedule and keep a clean, organized truck. Adhere to all company policies and procedures.

Who is the client company: This is a multinational holding and large retailer company contains; chain of American department stores.; If you are interested in this position, send your resume to apply@kochdavis.com