Residential Laundry Repair Technician

Where

Portland, OR

What you'll be doing

This position is responsible for the repair of products in the customer home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers and other home appliances. This position provides timely and quality repairs of customer products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly influence the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone and periodic training. Candidate has to provide the proper customer focus, the In-Home Service Technician must work as a dedicated team member to ensure fast, flexible and expert service to every customer. Demonstrate a sense of urgency to meet customer time commitments. Successfully complete all Technician training elements within required timeframes. Meet key performance metrics and productivity goals as defined by the business. Provide knowledgeable and courteous repair service. Continuously look for methods to improve business performance and enhance the customer experience. Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer. Provide direction to a Technical Helper, as applicable. Follow the truck maintenance schedule and keep a clean, organized truck. Adhere to all company policies and procedures. Perform miscellaneous duties as assigned.

What your background should be

An ideal candidate required minimum 1 or 2 years experience in related field. Candidate must have ability to receive truck stock at home, if the company vehicle is, retain at the technician place of residence or other designated location. Ability to mentor other technicians, as applicable. Knowledge to maintain truck stock inventory within the prescribed company guidelines and standards.

Required Schooling / Training

Minimum High School Degree or GED

Who is the client company

This is a multinational holding and large retailer company contains; chain of American department stores.

If you are interested in this position, send your resume to apply@kochdavis.com