Claim Associate ILR

Where

Dunwoody, GA

What you'll be doing

The primary responsibilities of a Claim Associate ILR include communicating with customers and associates over the telephone, mobile app, click to chat and internet reporting. Gathering and documenting loss information. Working in a collaborative team environment to handle a large volume of claims and telephone calls. Using company claims systems and other technologies to perform job duties. Claims associates are critical to the success of company because of their direct contact with current and potential customers. Claim Associates in the new Initial Loss Reporting (ILR) area receive claims and ensure prompt routing to other claim handling teams. At company our Claim Associates support the mission and values of our company by providing good neighbor service throughout the claim handling process. Ability to learn and apply claims policies and procedures. Ability to communicate clearly, professionally and empathetically. Ability to maintain quality work product and professionalism, even when work volume is high.

What your background should be

Applicants must be willing to work flexible work shifts within a 24 hour work environment. Applicants may be required to work irregular hours, including weekends and holidays, based on workload and job requirements. Bilingual skills in Spanish are desired. Ability to learn and utilize computer systems and other technologies. Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable.

Required Schooling / Training

Not required

Who is the client company

The company provides insurance and financial services.

If you are interested in this position, send your resume to apply@kochdavis.com