Residential HVAC & Refrigeration Repair Technician

Where

Tulsa, OK

What you'll be doing

This position is responsible for the repair of products in the customer home. Products repaired include air conditioners and AC systems, dehumidifiers, heat pumps, furnaces, HVAC, oil/boilers, refrigerators and freezers (sealed systems), and a variety of other home appliances. This position will provide timely and quality repair of customer products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. The company may provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training to the incumbents. Provide knowledgeable and courteous repair service, continuously look for methods to improve business performance and enhance the customer experience , follow the value added services process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer, provide direction to a technical helper as applicable. Adhere to all company policies and procedures and perform miscellaneous duties as assigned.

What your background should be

In Home Service Technician must work as a dedicated team member to demonstrate a sense of urgency to meet customer time commitments, successfully complete all technician-training elements within required timeframes. Meet key performance metrics or productivity goals as defined by the business. Ability to receive truck stock at home, if the company vehicle is retained at the place of the technician residence or other designated location. Mentor other technicians, as applicable, maintain truck stock inventory within the prescribed company guidelines and standards. Ability to follow the truck maintenance schedule and keep a clean, organized truck.

Required Schooling / Training

High School / GED is preferred

Who is the client company

This is one of the largest retailer and department store company maintaining discount store chain in the United States.

If you are interested in this position, send your resume to apply@kochdavis.com