After Sales Team Leader
Where
- Renton, WA
What you'll be doing
- Assist the after sale manager to manage and lead the staff and activities of the after sales team, including recruitment, coaching, mentoring, training, and scheduling and performance management utilizing company values. Take action to support established after sales business objectives and defined goals with the customer needs as a primary focus. Contribute to the development, implementation, and evaluation of the customer service business plan. Assist the after sales manager to establish high quality and competitively priced services for company customers while minimizing liability and losses. Ensure customers issues documented and resolved with a sense of urgency. Collaborate with safety & security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, and cash handing procedures. Attract, develop, and inspire co-workers through the human resources idea. Assist the after sales manager to establish, implement, review, and update plans to secure ongoing development of competence and succession within function and location. Initiate development activities to secure customers meet friendly, helpful, and knowledgeable co-workers. Partner with managers and co-workers to influence and support overall positive working environment to include actions to secure a positive shopping experience in line with established customer service standards and a sense of urgency in addressing customer service issues. Prepare, analyze, and communicate designated after sales oriented goals and results.
What your background should be
- Minimum 1 to 3 years of company experience including training programs or 3 to 5 years of high volume retail management experience. Proven leadership abilities; knowledge and understanding of customer service standards, routines, and best practices. Previous experience working with external service providers, networking, and negotiation skills. Previous experience detecting efficiency opportunities and applying solutions to decrease costs without compromising company values, commercial review standards, while maintaining compliance with all federal, state, and local legislation. Knowledge of local market in order to support innovative methods of meeting and/or exceeding business priorities and customer expectations. Computer aptitude previous experience with Microsoft applications and/or POS systems.
Required Schooling / Training
- Not specified
Who is the client company
- This is a multinational group of companies that designs and sells ready-to-assemble furniture.
- If you are interested in this position, send your resume to apply@kochdavis.com
