Assistant Branch Manager

What you'll be doing: Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and segment partners excel and achieve scorecard goals. Support portfolio growth by coaching tellers to effectively identify referral opportunities and perform sales/referral activities. Develop high performing tellers in order to build bench strength. Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service and comply with all legal and regulatory requirements. Resolve escalated client complaints/issues promptly and effectively. Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and performance management on decisions and processes used. Partner with area operations director in the execution of operational excellence and achievement of operational goals. Partner closely with branch manager to manage hiring, performance management and compensation of tellers.

What your background should be: Three or more years of operations experience; banking experience is preferred. Demonstrated ability to lead, motivate, and influence others. Ability to exercise good judgment ability to prioritize multiple demands client service orientation. Strong problem solving skills. Must have good communication skills. Advanced in Microsoft Suits like Word, Excel, PowerPoint.

Who is the client company: This is the leading global bank.; If you are interested in this position, send your resume to apply@kochdavis.com