Assistant Store Manager

Where

Melrose Park, IL

What you'll be doing

This position is responsible for managing the sales organization in the store. Supports the store manager in the achievement of driving sales, credit, miscellaneous revenue, expense management, and planned cost recovery goals. the responsible person ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service with both associate and asset productivity. Also ensures that outlet store presentation standards are maintained at the highest possible level. He/she is also a role model within the unit for abiding by and holding others accountable for the code of business conduct and overall business practices. Leads by example with the highest level of integrity. Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and associate morale. Manages human resources (HR) transactional processes in staffing, and training; assists in action plans to improve overall individual and store performance. Selects, coaches, and develops strong and effective management and supervisor/lead associates; develops a diverse, high performance team; sets and manages high standards, which includes taking decisive action with under performers; and focuses on positioning high performers for growth opportunities within the company. Supervise a team of associates who provide consultative selling and service for customers, including training, coaching and performance evaluations utilizing the customers for life selling process observation tools and, where necessary. Performance plans for improvement (PPI). Acts as the sales manager on duty (MOD). Manages the customer experience within the stores. Maximizes protection agreements (PA), credit, and other miscellaneous income opportunities within the store. Monitors and reacts to profitable revenue opportunities for the store, aggressively supporting vendor liquidation opportunities, to improve store gross margin and cost recovery. Takes ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery and associate morale. Ensures consistency of merchandising execution and operational processes within the store. Represents outlet stores to all partners of the company within the local market. Understands and communicates, to district and home office staff, ideas or activities that would lead to cost recovery improvements. Ensures that the store operates in full compliance with applicable laws, regulations and company ethics policies. Provides a safe working environment for both associates and customers. Monitors testing and repair of product to ensure the compliance of documented processes. Partners with product service on merchandise repair issues. Performs other duties as assigned.

What your background should be

1-2 years experience. Computer literacy. Strong drive for results. Action oriented, with strong skills in execution. Strong coaching and associate development skills. Courageous leadership skills. Ability to manage multiple priorities simultaneously. Ability to focus on critical issues and activities. Knowledge of retail business and outlet store operations. Strong business acumen and financial literacy. Change management skills. Ability to pay attention to detail.

Required Schooling / Training

Not specified

Who is the client company

This is a chain of American departmental stores.

If you are interested in this position, send your resume to apply@kochdavis.com