Assistant Vice President/Branch Service Manager

Where

Miami, FL

What you'll be doing

This position will manage operational, service, accounting and compliance related activities within a large retail branch. Manage completion of branch transactional activities while supporting client alternative delivery channel alternatives. Ensure a premium client experience within the branch channel. Work with Branch Manager to support these efforts, while maintaining overall responsibility for all operational activities within the branch. Ensure the overall appearance of the branch is appropriate and proper stocking and placement of collateral. Monitor overdraft accounts and seek to minimize aged overdrafts. Responsible for operational soundness and audit results of branch. Maintain overall responsibility and manage all operations activities within the branch. Ensure promotion and use of alternative delivery channels for customers. Manage the provision of service to branch customers. Identify potential process improvements to ensure achievement of branch performance targets. Manage and own the customer experience within the branch ensuring service excellence and timely resolution of service and operational issues. Ensure service and operational personnel and identify and act on sales referral opportunities. Complete other responsibilities, as assigned.

What your background should be

Minimum of six years proven and progressive customer service and or operational experience within the branch environment or equivalent, including a minimum of two years proven experience as a Branch Service Manager or equivalent. Proven managerial, decision making, customer service, organizational, analytical, planning and mathematical skills. Sound knowledge of company products and services offered within the branch system, related operational activities and pertinent regulations. Ability to lead and direct service team to complete transactional customer requests and resolve client issues.

Required Schooling / Training

Bachelor degree in business, accounting, related field or equivalent.

Who is the client company

This is one of the largest multinational bank and financial services organization that serves millions of customers through retail banking and wealth management, commercial banking, global banking and markets and global private banking.

If you are interested in this position, send your resume to apply@kochdavis.com