Associate Customer Service

What you'll be doing: Provide program guidance and education to potential customers. Meet client requirements for field installation scheduling, troubleshooting, and front line customer service. Perform diagnostics/troubleshooting over the phone to attempt to resolve or take action immediately, determine the scope of the problem and assist in providing temporary interim technical solutions until a technician can arrive if service dispatching is required. Work closely with team and supervisor to meet weekly and monthly production goals. Act as focal point/liaison for customer inquiries and issues; and take appropriate action to respond or correct. Work closely with other customer care operations within SGS. Participate in team meetings where appropriate to meet service level and productivity goals.

What your background should be: Excellent communication/phone skills. Excellent time management and organizational skills. Interpersonal skills; including ability to quickly establish and maintain rapport at all levels; sensitivity. Ability to work collaboratively in a matrixes team environment with a win-win orientation.

Who is the client company: This is an American multinational conglomerate company.; If you are interested in this position, send your resume to apply@kochdavis.com