Associate (Network Control)

What you'll be doing: Assists and supports other employees in the NOC/TAC as initial fault isolation support for internal and external customers. Opens, updates, and closes trouble tickets as required to track progress of trouble resolution. Assists with network configuration/reconfiguration. Assists in the collection of customer requested data such as traffic reports as needed. Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed. Maintains documentation of daily operations. Typically reports to first or second level management. Organizes and completes structured assignments according to pre-defined priorities. Acquires and demonstrates basic knowledge of principles and methods. Knowledge is limited to specific processes and procedures needed to perform assignments within own work area and basic company technologies. Contributes through quality and efficiency of own work. Supports technical teams in maintaining current technologies. Displays appropriate listening skills to receive training and directions. Exchanges procedural information with immediate colleagues and/or internal customers. Coordinates efforts with others in own area and seeks assistance and feedback as appropriate. Seeks out self-development opportunities and demonstrates aptitude for growth.

What your background should be: Knowledge of network maintenance and provisioning (alarm management platforms, chronic analysis, isolation and triage, remote network access). Working knowledge and proficiency of Microsoft Office (Outlook, Word, Excel, Power point, etc).

Who is the client company: Concern with wireless services, U-Verse, enterprise applications & managed hosting solutions.; If you are interested in this position, send your resume to apply@kochdavis.com